Resume
Software Engineer
Ultramain Systems Inc.
Albuquerque, NM
03/2024 - Present
- Investigate and resolve defects in production aviation software by tracing behavior across frontend, backend, database, and mobile-integrated components.
- Validate end-to-end data flow and system behavior by analyzing logs, service interactions, and persisted data in complex operational environments.
- Reproduce and isolate issues in complex environments to identify root causes and verify the effectiveness of implemented fixes.
- Communicate with technical customers through Jira to analyze reported issues, clarify system behavior, and provide technical guidance to support issue resolution.
Help Desk Analyst
UnityBPO
Albuquerque, NM
11/2023 - 03/2024
- Supported secure healthcare IT environments including Active Directory, VPN, Citrix, and Azure-based systems.
- Troubleshot user access and system issues while maintaining operational continuity in regulated environments.
- Documented and tracked incidents through ServiceNow and communicated resolutions to technical and non-technical users.
Information Security Intern
Sandia Laboratory Federal Credit Union (Sunward)
Albuquerque, NM
05/2022 - 08/2022
- Assisted in internal security testing by preparing USB devices for controlled social engineering assessments, contributing to identification of a vulnerability in the IT environment.
- Supported phishing and spam monitoring efforts using Barracuda email security tools to analyze and respond to potential threats affecting internal users.
- Documented processes for mobile device management configuration to enable secure user access to internal email systems.
Biomarker Production and Cyclotron Technician
Siemens Healthineers
Albuquerque, NM
06/2016 - 08/2021
- Operated and maintained cyclotron accelerator systems including RF, cooling, magnetic, and supporting subsystems in a regulated production environment.
- Troubleshot chemistry module failures to maintain system uptime and support reliable isotope production.
- Performed quality-focused work within FDA-regulated and NRC/Agreement State environments requiring procedural compliance and operational accuracy.
- Collaborated with technical teams to diagnose failures and maintain reliability of radiation-producing equipment.
Bachelor of Science in Computer Science
University of New Mexico
Albuquerque, NM
December 2023
Bachelor of Science in Psychology, Minor in Chemistry
University of New Mexico
Albuquerque, NM
December 2015
- Languages: Java, JavaScript, Swift, Python
- Development: Maven, Vue.js, Docker
- Platforms: Mac, Linux, Windows